TS/SCI Help Desk Technician – Onsite

gdit; Maryland; On-site; USD 84,587,000 - 95,074,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Professional growth opportunities

Cutting-edge technology you can learn

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) in Maryland is seeking a Help Desk Technician IV to provide IT support in a customer-site environment. The role requires TS/SCI security with polygraph eligibility and US citizenship, working onsite in Annapolis Junction, with 40 scheduled hours per week.

Requirements include HS diploma and 1+ years of related experience, plus Security+ CE and PWS 9.1 certification.

Qualifications

• Help Desk Technician IV - HS diploma +1 years of experience
• Years of experience can count in place of education and education can count in place of years of experience in some cases.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

HS Diploma

Job description

General Dynamics Information Technology (GDIT) in Maryland is seeking a Help Desk Technician IV to provide IT support in a customer-site environment. The role requires TS/SCI security with polygraph eligibility and US citizenship, working onsite in Annapolis Junction, with 40 scheduled hours per week.

Requirements include HS diploma and 1+ years of related experience, plus Security+ CE and PWS 9.1 certification.