TS/SCI Help Desk Technician (Level 2) – 24/7 Support

Synergy ECP; Columbia (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Synergy ECP seeks a Help Desk Level 2 professional in Columbia, MD to provide round‑the‑clock support, acting as the first IT contact and delivering responsive assistance across email, LAN/WAN, directories, and desktop images. The role requires TS/SCI clearance and U.S.

citizenship, with a Bachelor's or higher in a related field (or 5+ years with an Associate). Experience supporting COTS/GOTS applications, hardware/software issues, passwords, and printers is essential in a fast‑paced

Qualifications

• Three years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field.
• Five years with an Associate’s Degree or seven years’ experience may substitute for the Bachelor’s Degree.

Responsibilities

• Provides 24x7 Help Desk support and serves as the initial point of contact for troubleshooting IT problems.
• Provides phone and in-person support to users in areas such as e-mail, LAN/WAN, directories, and standard desktop images/applications.
• Troubleshoots hardware/software, passwords, and printer problems.

Skills

Help Desk experience

Communication skills

Problem solving

Education

Bachelor's Degree in Business/Technical/Math

Associate’s Degree

Tools

Windows OS

Active Directory

Job description

Synergy ECP seeks a Help Desk Level 2 professional in Columbia, MD to provide round‑the‑clock support, acting as the first IT contact and delivering responsive assistance across email, LAN/WAN, directories, and desktop images. The role requires TS/SCI clearance and U.S.

citizenship, with a Bachelor's or higher in a related field (or 5+ years with an Associate). Experience supporting COTS/GOTS applications, hardware/software issues, passwords, and printers is essential in a fast‑paced