TS/SCI IT Help Desk Specialist

Orion Consortium, LLC; Maryland; On-site; USD 65,000 - 90,000; Full time

Job summary

Orion Consortium, LLC is seeking a Technical Support specialist in Maryland to respond to user inquiries via phone, email, chat, or ticketing systems. You will log and track support requests, diagnose basic hardware/software issues, and guide users through troubleshooting steps.

Mentoring new hires and escalating complex issues to specialists are part of the role. The position requires TS/SCI with Full Scope polygraph and knowledge of IT asset management.

Qualifications

• Customer service experience handling inquiries via multiple channels.
• Familiarity with ServiceNow or similar ticketing systems.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems
• Log and track support requests using help desk ticketing system
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity
• Provide step-by-step guidance to users for troubleshooting common problems
• Escalate complex issues to second-level support or specialized teams via ticketing system
• Mentor new hires and trainees as needed

Skills

Customer Service

ServiceNow

Education

HS or GED

Bachelor's

Job description

Orion Consortium, LLC is seeking a Technical Support specialist in Maryland to respond to user inquiries via phone, email, chat, or ticketing systems. You will log and track support requests, diagnose basic hardware/software issues, and guide users through troubleshooting steps.

Mentoring new hires and escalating complex issues to specialists are part of the role. The position requires TS/SCI with Full Scope polygraph and knowledge of IT asset management.