Help Desk Specialist

Synergy ECP; Columbia (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Synergy ECP seeks a Help Desk Level 2 professional in Columbia, MD to provide round‑the‑clock support, acting as the first IT contact and delivering responsive assistance across email, LAN/WAN, directories, and desktop images. The role requires TS/SCI clearance and U.S.

citizenship, with a Bachelor's or higher in a related field (or 5+ years with an Associate). Experience supporting COTS/GOTS applications, hardware/software issues, passwords, and printers is essential in a fast‑paced

Qualifications

• Three years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field.
• Five years with an Associate’s Degree or seven years’ experience may substitute for the Bachelor’s Degree.

Responsibilities

• Provides 24x7 Help Desk support and serves as the initial point of contact for troubleshooting IT problems.
• Provides phone and in-person support to users in areas such as e-mail, LAN/WAN, directories, and standard desktop images/applications.
• Troubleshoots hardware/software, passwords, and printer problems.

Skills

Help Desk experience

Communication skills

Problem solving

Education

Bachelor's Degree in Business/Technical/Math

Associate’s Degree

Tools

Windows OS

Active Directory

Job description

Company Information

Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.

Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP). It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we’re ready to meet our customers’ evolving demands.

Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.

Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.

Clearance Required

TS/SCI

Other Requirements

U.S. Citizenship

Help Desk Level 2 Description

Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Help Desk Level 2 Qualifications

• Three (3) years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field.
• Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree.