TS/SCI Cleared Customer Service Analyst Associate (Onsite)

General Dynamics Information Technology, Inc.; Maryland; Presencial; USD 45.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with company match

Health and wellness packages

Internal mobility and career growth

Paid education and certifications

Cutting-edge technology

Descripción de la vacante

General Dynamics Information Technology, Inc. is seeking a Customer Service Analyst Associate to provide support by telephone, chat, or email and to ensure tickets are assigned to the correct queues with accuracy and completeness.

The role requires a TS/SCI w/Poly clearance, 1+ year of related experience, and US citizenship. On-site location, Monday through Friday shift 5am–1pm, and opportunities for career growth are highlighted.

Formación

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: communication and problem solving
• Location: On Site
• US Citizenship Required

Responsabilidades

• Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
• Validates work request for completeness, accuracy, compliance to established standards.
• Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
• Escalate problems or tickets to higher level management when required and/or necessary.

Conocimientos

Computer Literacy

Customer Relationships

Customer Service

Learning Quickly

Reliable

Educación

High School Diploma/GED

Descripción del empleo

General Dynamics Information Technology, Inc. is seeking a Customer Service Analyst Associate to provide support by telephone, chat, or email and to ensure tickets are assigned to the correct queues with accuracy and completeness.

The role requires a TS/SCI w/Poly clearance, 1+ year of related experience, and US citizenship. On-site location, Monday through Friday shift 5am–1pm, and opportunities for career growth are highlighted.