Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics IT; Tysons (VA); On-site; USD 106,000 - 144,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Job summary

General Dynamics IT is seeking a Customer Service Support Specialist in Tysons, VA, to transform technology into opportunity for government agencies. The role requires a TS/SCI with Polygraph clearance, a Bachelor's in a technical field, and 5+ years of related experience.

The position runs on-site with a 10am–6pm schedule and a focus on secure, effective IT service delivery. The successful candidate will provide mobile device support, manage tickets, image and configure laptops, and communicate

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 5+ years of related experience required.
• Experience providing mobile device support and using enterprise ticketing systems.

Responsibilities

• Transform technology into opportunity as a Customer Service Support Specialist.
• Help ensure today is safe and tomorrow is smarter in enterprise IT environments.
• Join the team to support customers on-site at Tysons, VA.
• Imaging and re-imaging laptops, loading software, and assisting with device lifecycle.
• Communicate complex technical concepts to technical and non-technical audiences while delivering strong customer service.

Skills

Customer Service

Laptop Maintenance

Mobile Support

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills:

Customer Service, Laptop Maintenance, Mobile Support

Mobile Support Certifications:

None

Experience:

5 + years of related experience US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Customer Service Support Specialist joining our team.

The work hours for this position are 10am-6pm.

WHAT YOU'LL NEED TO SUCCEED:

Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Required Experience: 5+ years of related

Required Skills & Experience:

• Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
• Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
• Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
• Demonstrated experience imaging and re-imaging laptops.
• Demonstrated experience loading software onto laptops.
• Demonstrated experience interacting with service providers to resolve issues.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience providing strong customer service and problem solving skills.

Desired Skills and Demonstrated Experience:

• Demonstrated experience working in a team environment and with all levels of management.
• Demonstrated experience imaging and re-imaging with Sponsor's laptop build
• Demonstrated experience loading software onto laptops.
• Demonstrated experience creating Sponsor laptop accounts.
• Demonstrated experience with Sponsor's SOP for managing the lifecycle of laptops issued to Sponsor's customers.
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsor's enterprise IT incident ticketing tool.

Security Clearance Level: TS/SCI with Polygraph

Location: Tysons, VA- On Customer Site

Work Schedule: M-F, 10am - 6pm

U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#OpportunityOwned

#GDITCareers

#WeAreGDIT

#JET

#VA_2026Alumni

#GDITEnhanced2026

The likely salary range for this position is $106,275 - $143,782. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

T elecommuting Options:

Onsite

Work Location:

USA VA Tysons Corner

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during vir