TS/SCI Cloud Support Administrator – 24/7 Shift, Benefits

Piper Companies

Reston (VA)

On-site

USD 100,000 - 135,000

Full time

6 days ago

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Benefits offered by this job

Full Benefits

401k

PTO/Holidays

Sick leave as required by state law

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program across Reston, VA and Redmond, WA. The role involves handling Tier I-III tickets in MS cloud environments and requires TS/SCI clearance with polygraph.

Shift work is required in a 24x7 operational setting, with compensation ranging from $100,000 to $135,000+ depending on experience; full benefits are included.

Qualifications

Active TS/SCI Full Scope Polygraph clearance (MPO).
Bachelor’s Degree and 2+ years of related experience.
Experience with MS technologies and ticketing systems (AD, JIRA, ServiceNow).
Basic scripting in Java, Python, Linux, PowerShell, and JavaScript.
Willingness to shift work for 24/7 coverage.
Certification: IAT II, AZ-900 or similar cloud cert preferred.

Responsibilities

Process incoming tickets via Remedy, ServiceNow or other systems.
Troubleshoot and resolve system issues using customer tools.
Document findings from tickets and incidents.
Automate and troubleshoot tasks using scripting languages.
Provide end-user support at Tier I-III in cloud environments.

Skills

TS/SCI clearance

Active Directory

JIRA

ServiceNow

NetMon

Windbg

Scripting (PowerShell, Python, Java,JS

Education

Bachelor’s Degree

Tools

Remedy

ServiceNow

JIRA

Windbg

NetMon

Azure

Job description

Shift work is required in a 24x7 operational setting, with compensation ranging from $100,000 to $135,000+ depending on experience; full benefits are included.

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