Cloud Support Engineer - TS/SCI, Onsite in Reston

Piper Companies; Reston (VA); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

PTO

401k

Holidays

Job summary

Zachary Piper Solutions seeks a Cloud Support Engineer to join our team in Reston, Virginia. You will document and address system concerns within a dynamic cloud environment, ensuring the timely resolution of incoming incident tickets and effective use of custom tools.

This onsite role requires an active TS/SCI clearance, willingness to learn Netmom and Windbg, and strong logging, troubleshooting, and collaboration with IT teams.

Qualifications

• Active TS/SCI FS Poly clearance is a requirement.
• Willingness to learn Netmom and Windbg.

Responsibilities

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for the effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Skills

Incident ticket resolution

Cloud platforms

Logging & debugging

On-call support

Security clearance

Tools

Netmom

Windbg

Job description

Zachary Piper Solutions seeks a Cloud Support Engineer to join our team in Reston, Virginia. You will document and address system concerns within a dynamic cloud environment, ensuring the timely resolution of incoming incident tickets and effective use of custom tools.

This onsite role requires an active TS/SCI clearance, willingness to learn Netmom and Windbg, and strong logging, troubleshooting, and collaboration with IT teams.