Cloud Support Engineer - 171830

Piper Companies; Reston (VA); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

PTO

401k

Holidays

Job summary

Zachary Piper Solutions seeks a Cloud Support Engineer to join our team in Reston, Virginia. You will document and address system concerns within a dynamic cloud environment, ensuring the timely resolution of incoming incident tickets and effective use of custom tools.

This onsite role requires an active TS/SCI clearance, willingness to learn Netmom and Windbg, and strong logging, troubleshooting, and collaboration with IT teams.

Qualifications

• Active TS/SCI FS Poly clearance is a requirement.
• Willingness to learn Netmom and Windbg.

Responsibilities

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for the effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Skills

Incident ticket resolution

Cloud platforms

Logging & debugging

On-call support

Security clearance

Tools

Netmom

Windbg

Job description

Join Our Team as a Cloud Support Engineer at Zachary Piper Solutions!

Are you a skilled cloud professional seeking an opportunity to make a real impact? ZPS is seeking a qualified candidateto support a US Government Customer.

Zachary Piper Solutions is presently in search of a Cloud Support Engineer to meticulously document and address system concerns within a dynamic cloud environment. This position is onsite in Reston, VA.

Role Summary:

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for the effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Qualifications:

• Active TS/SCI FS Poly clearance is a requirement.
• Openness to acquire proficiency in system tools such as Netmom and Windbg.

Compensation and Benefits:

• Competitive Salary: Up to $140,000, contingent on experience.
• Comprehensive Benefits Package: Encompassing medical, dental, vision, PTO, sick leave, 401k, and Holiday benefits.

Key Terms:

Full Scope Poly, TS/SCI, FSP, Cloud, Netmom, Windbg, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow,

#LI-JB1