Client Care & Scheduling Specialist

Western Pest Services; North Wales (Montgomery County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefit package

Paid Time Off (Holiday/Vacation/Sick)

Award-winning Company Paid Training

Opportunities for Growth, Development,

Awards and recognition

Job summary

Western Pest Services is seeking a Customer Service Representative for our Spring House, PA office. You will act as the link between customers and service technicians, coordinating schedules, resolving issues, and handling inquiries to ensure a smooth service experience.

The role emphasizes strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment. Competitive pay and a robust benefits package accompany growth opportunities and company-paid training.

Qualifications

• High school degree or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office with Word, Excel, and Outlook proficiency.
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication.
• Ability to work in a high volume, fast paced environment.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Phone etiquette

Multitasking

Communication skills

Customer service oriented

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Western Pest Services is seeking a Customer Service Representative for our Spring House, PA office. You will act as the link between customers and service technicians, coordinating schedules, resolving issues, and handling inquiries to ensure a smooth service experience.

The role emphasizes strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment. Competitive pay and a robust benefits package accompany growth opportunities and company-paid training.