Customer Experience Specialist (CSR) – Growth & Benefits

Western Industries-North, LLC in; North Wales (Montgomery County); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package including medical, 40

Paid time off

Company paid training

Growth opportunities

Awards and recognition

Job summary

Western Pest Services in Spring House, PA is hiring a Customer Service Representative (Administrative) to serve as the communication link between customers and service technicians. You will coordinate schedules, answer inquiries, and handle administrative tasks in a fast-paced environment.

The role requires a high school diploma, 18+ years old, strong MS Office skills, and excellent communication. We offer competitive pay, benefits, and opportunities for growth.

Qualifications

• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Proficient in MS Word, Excel, and Outlook.
• Excellent written and verbal communication.
• Ability to work in a high-volume, fast-paced environment.
• Excellent interpersonal skills and customer-focused mindset.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Phone etiquette

Organizational skills

Customer service

Written communication

Multitasking

Interpersonal skills

Education

High school degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Western Pest Services in Spring House, PA is hiring a Customer Service Representative (Administrative) to serve as the communication link between customers and service technicians. You will coordinate schedules, answer inquiries, and handle administrative tasks in a fast-paced environment.

The role requires a high school diploma, 18+ years old, strong MS Office skills, and excellent communication. We offer competitive pay, benefits, and opportunities for growth.