Customer Service Specialist — Fast-Paced Growth

Western Pest Services; New Jersey; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with company match

Stock purchase program

Tuition reimbursement

Paid time off

Company-paid training

Growth opportunities

Job summary

Western Pest Services is seeking a Customer Service Representative based in Parsippany, NJ. You will be the link between customers and service technicians, coordinating schedules, resolving issues, and responding to inquiries to ensure a smooth operation.

The role emphasizes excellent communication, problem solving, and the ability to handle high-volume tasks. We offer competitive pay, comprehensive benefits, and opportunities for growth within a supportive team environment.

Qualifications

• High school degree or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and a ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• Strong collections experience preferred
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

Skills

Excellent communication

Problem solving

Multi-tasking

Patience

Customer service experience

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Western Pest Services is seeking a Customer Service Representative based in Parsippany, NJ. You will be the link between customers and service technicians, coordinating schedules, resolving issues, and responding to inquiries to ensure a smooth operation.

The role emphasizes excellent communication, problem solving, and the ability to handle high-volume tasks. We offer competitive pay, comprehensive benefits, and opportunities for growth within a supportive team environment.