Head of Moderation Ops & Trust

TikTok USDS Joint Venture; Los Angeles (CA); On-site; USD 140,000 - 257,000; Full time

Job summary

TikTok USDS Joint Venture in Los Angeles seeks a Moderation Operations Lead to drive the operational success of TikTok Shop in the US. You will lead daily human-based moderation, manage in-house and vendor teams, and ensure safety, compliance, and quality in content decisions.

You will build operational frameworks, deliver data-driven insights, and collaborate with governance teams to align policies across internal and external partners.

Qualifications

• 5+ years in BPO vendor management with at least 2 years leading teams in a high-growth tech environment (Moderation/Trust & Safety/Risk Ops preferred).
• Proven track record of managing mid-to-large scale operational or technical teams.
• Strong understanding of AI concepts and applying them to daily operations.
• Leadership ability; thrives in ambiguity and matrix environments.
• Proficiency in using data to generate insights and perform root cause analysis.

Responsibilities

• Responsible for TikTok Shop human-based moderation operations, including efficiency, accuracy, and costs.
• Responsible for TikTok Shop related content, creator and listing moderation enforcements.
• Establish operational frameworks and manage remote BPO vendors to meet performance targets.
• Lead internal operations and quality teams to ensure vendors deliver exceptional results.
• Provide guidance to moderation teams to drive continuous improvement and governance policy alignment.
• Produce data-driven insights from moderation operations to identify governance improvement opportunities.
• Build AI-based solutions to train, coach, and upskill moderators.
• Ensure proper staffing and contingency plans for normal operations, seasonality, and peaks.
• Collaborate with cross-functional partners to align objectives.

Skills

BPO vendor management

Team leadership

AI concepts

Data analysis

Job description

TikTok USDS Joint Venture in Los Angeles seeks a Moderation Operations Lead to drive the operational success of TikTok Shop in the US. You will lead daily human-based moderation, manage in-house and vendor teams, and ensure safety, compliance, and quality in content decisions.

You will build operational frameworks, deliver data-driven insights, and collaborate with governance teams to align policies across internal and external partners.