Trust-Focused Automotive Service Advisor

City-Auto-Sales,-LLC; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

City Auto Sales LLC in Memphis, TN seeks a Service Advisor who champions transparency and clear communication, helping customers understand repairs with honesty and modern convenience. You will greet guests, listen to issues, explain needed work in simple terms, and guide them through the repair lifecycle.

Responsibilities include scheduling appointments, processing repair orders, coordinating between customers and technicians, and reviewing invoices at pickup to ensure satisfaction.

Qualifications

• High school diploma or equivalent is generally required.
• Experience in automotive service advising is a plus.
• Ability to explain repairs in non-technical terms.
• Strong communication and customer-service skills.

Responsibilities

• Greet customers and listen to vehicle issues.
• Explain necessary repairs in clear terms and provide estimates.
• Schedule appointments and process repair orders.
• Coordinate between customers and technicians and manage timelines.
• Review invoices at pickup to ensure satisfaction.

Skills

Communication

Customer service

Organization

Digital literacy

Education

High school diploma

Tools

DVIs (Digital Vehicle Inspections)

Repair-order software

Job description

City Auto Sales LLC in Memphis, TN seeks a Service Advisor who champions transparency and clear communication, helping customers understand repairs with honesty and modern convenience. You will greet guests, listen to issues, explain needed work in simple terms, and guide them through the repair lifecycle.

Responsibilities include scheduling appointments, processing repair orders, coordinating between customers and technicians, and reviewing invoices at pickup to ensure satisfaction.