Automotive Service Advisor — Customer‑Focused

Friendship Automotive Enterprises; Bristol (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Company holidays

401(k) plan

Wellness reimbursements

Gym reimbursements

Job summary

Friendship Ford of Bristol is seeking a dedicated Service Advisor to join our team in Bristol, Tennessee. Our dealership emphasizes friendly service and teamwork, with opportunities for growth within a multi-state automotive group.

You will greet customers, document issues, prepare estimates, and communicate service progress. The role offers incentive-based pay and a comprehensive benefits package; strong communication and organization are essential.

Qualifications

• 1+ years in a Service Advisor role preferred.
• Strong focus on delivering excellent customer service.
• Excellent written and in-person communication.
• Ability to work well in a process-driven environment.
• Desire to work in a fast-paced position.
• Attention to detail and organizational skills.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers promptly to obtain contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend necessary maintenance or repairs.
• Prepare accurate estimates for service costs.
• Monitor service progress and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service

Communication

Process-driven

Detail-oriented

Teamwork

Professional appearance

Job description

Friendship Ford of Bristol is seeking a dedicated Service Advisor to join our team in Bristol, Tennessee. Our dealership emphasizes friendly service and teamwork, with opportunities for growth within a multi-state automotive group.

You will greet customers, document issues, prepare estimates, and communicate service progress. The role offers incentive-based pay and a comprehensive benefits package; strong communication and organization are essential.