Automotive Service Advisor: Build Trust & Guide Repairs

Pattersons Precision Auto Repair; Nolensville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

Pattersons Precision Auto Repair in Nolensville, TN is seeking a skilled Automotive Service Writer / Consultant to be the crucial link between customers and technicians. You will greet customers, document service needs, and guide repair plans in a fast-paced shop environment.

Ideal candidates will have experience as a service advisor, strong automotive knowledge, and excellent communication skills to deliver clear estimates and timelines.

Qualifications

• Previous experience as a service advisor, service writer, or automotive consultant required.
• Strong knowledge of automotive repair processes, parts, and maintenance services.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a high-volume shop environment.

Responsibilities

• Greet customers and conduct thorough vehicle write-ups to document service needs and concerns.
• Communicate repair recommendations, estimates, and timelines clearly to customers.
• Coordinate workflow between customers and service technicians to ensure efficient shop operations.
• Upsell and recommend additional services based on vehicle inspections and maintenance schedules.
• Follow up with customers on repair status, approvals, and vehicle readiness.
• Process repair orders, invoices, and payments accurately using shop management software.
• Build lasting customer relationships to drive retention and referrals.

Skills

Customer service

Communication

Multitasking

Organization

Tools

Shop management software (Mitchell1/Shop-Ware)

Job description

Pattersons Precision Auto Repair in Nolensville, TN is seeking a skilled Automotive Service Writer / Consultant to be the crucial link between customers and technicians. You will greet customers, document service needs, and guide repair plans in a fast-paced shop environment.

Ideal candidates will have experience as a service advisor, strong automotive knowledge, and excellent communication skills to deliver clear estimates and timelines.