Trust and Safety Analyst (Contract)

thatgamecompany, Inc.; Oregon; Hybrid; USD 41,000 - 55,000; Full time

Job summary

thatgamecompany, Inc. is seeking a Trust & Safety Analyst for a 6- to 8-month contract. This remote role supports enforcement of safety policies to keep players safe in our games across the United States and Canada.

You will review reports, document cases, and communicate with players while upholding privacy and policy guidelines. 1–2+ years in trust & safety or related fields, with strong written and verbal communication and analytical skills, are required.

Qualifications

• 1–2+ years of professional experience in Trust & Safety or related roles.
• Experience handling disputes and policy violations.
• Ability to engage with players empathetically while upholding guidelines.
• Experience with case documentation and internal reporting.
• Strong written and verbal communication and attention to detail.
• Familiarity with online safety practices and privacy considerations.

Responsibilities

• Conduct manual safety case investigations and apply enforcement actions.
• Review player reports and violations across harassment, toxicity, and other behaviors.
• Document case details to support investigations and reporting.
• Submit reports of illegal harms to law enforcement when required.
• Respond to players appealing bans and other actions.

Skills

Trust & Safety

Content Moderation

Customer Support

Policy Enforcement

Data Privacy

Analytical Skills

Tools

Helpshift

Jira

Job description

Trust & Safety Analyst (Contract)

• Contract Length: 6 to 8 months
• Location: Remote, United States & Canada
• Rate: $30p/h to $40 p/h

As a Trust & Safety Analyst , you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.

Responsabilities include:

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
• Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
• Document case details accurately to support safety investigations and internal reporting requirements
• Compile and submit reports of illegal harms to NCMEC / law enforcement.
• Respond directly to players appealing their bans, sanctions, and other moderating action(s).

Must Haves:

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
• Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
• Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
• Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
• Strong analytical, written, and verbal communication skills
• Excellent attention to detail and problem-solving skills

Nice to Have:

• SaaS Customer or Player Support experience
• Trust and Safety Moderation Experience
• Familiarity with Helpshift and/or Jira
• Actively play Sky: Children of the Light

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.