Remote Trust & Safety Analyst — Contract (6–8 mo)

thatgamecompany, Inc.; United States; À distance; USD 41 000 - 55 000; Temps partiel

Résumé du poste

thatgamecompany, Inc. seeks a Trust & Safety Analyst to help enforce safety policies and maintain a welcoming environment for players. This remote contract role runs for 6–8 months, handling investigations, reporting, and direct player engagement.

You will review reports, document cases, and coordinate with teams to ensure consistent enforcement while handling sensitive issues with empathy. Remote from US/Canada; authorized employment in the US preferred.

Qualifications

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
• Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
• Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
• Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
• Strong analytical, written, and verbal communication skills
• Excellent attention to detail and problem‑solving skills

Responsabilités

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
• Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
• Document case details accurately to support safety investigations and internal reporting requirements
• Compile and submit reports of illegal harms to NCMEC / law enforcement.
• Respond directly to players appealing their bans, sanctions, and other moderating action(s).

Connaissances

Trust & Safety experience

Case handling & documentation

Empathy in player interactions

Analytical & communication skills

Attention to detail

SaaS/Support exposure

Moderation experience

Familiarity with Jira

Sky: Children of the Light familiarity

Outils

Helpshift

Jira

Description du poste

thatgamecompany, Inc. seeks a Trust & Safety Analyst to help enforce safety policies and maintain a welcoming environment for players. This remote contract role runs for 6–8 months, handling investigations, reporting, and direct player engagement.

You will review reports, document cases, and coordinate with teams to ensure consistent enforcement while handling sensitive issues with empathy. Remote from US/Canada; authorized employment in the US preferred.