Remote Trust & Safety Investigator (Contract)

Healy World; United States; À distance; USD 41 000 - 55 000; Plein temps

Résumé du poste

Healy World is seeking a Trust & Safety Analyst for a 6 to 8 month remote contract. You will investigate safety cases, review player reports, and document actions to enforce policies, while maintaining a safe space for players across regions including the United States and Canada.

Ideal candidates have 1–2+ years in trust & safety, content moderation, or customer support, with strong communication and analytical skills, and familiarity with handling sensitive issues and disputes.

Qualifications

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role
• Significant understanding of sensitive player issues and online safety practices
• Ability to engage with players empathetically while upholding safety guidelines
• Experience with case documentation involving sensitive issues such as child safety or incident handling
• Strong analytical, written, and verbal communication skills
• Excellent attention to detail and problem-solving skills

Responsabilités

• Conduct manual safety case investigations and apply enforcement actions per policy
• Review player reports and violations including harassment, discrimination, griefing, toxicity, or explicit content
• Document case details to support safety investigations and reporting
• Compile and submit reports of illegal harms to NCMEC / law enforcement
• Respond to players appealing bans, sanctions, and other moderation actions

Connaissances

Trust & Safety

Content moderation

Customer support

Disputes handling

Policy violations

Analytical skills

Written communication

Verbal communication

Attention to detail

Problem solving

Outils

Jira

Helpshift

Description du poste

Healy World is seeking a Trust & Safety Analyst for a 6 to 8 month remote contract. You will investigate safety cases, review player reports, and document actions to enforce policies, while maintaining a safe space for players across regions including the United States and Canada.

Ideal candidates have 1–2+ years in trust & safety, content moderation, or customer support, with strong communication and analytical skills, and familiarity with handling sensitive issues and disputes.