Remote Trust & Safety Analyst (Contract) — Shape Safe Play

thatgamecompany, Inc.; Oregon; Hybride; USD 41 000 - 55 000; Plein temps

Résumé du poste

thatgamecompany, Inc. is seeking a Trust & Safety Analyst for a 6- to 8-month contract. This remote role supports enforcement of safety policies to keep players safe in our games across the United States and Canada.

You will review reports, document cases, and communicate with players while upholding privacy and policy guidelines. 1–2+ years in trust & safety or related fields, with strong written and verbal communication and analytical skills, are required.

Qualifications

• 1–2+ years of professional experience in Trust & Safety or related roles.
• Experience handling disputes and policy violations.
• Ability to engage with players empathetically while upholding guidelines.
• Experience with case documentation and internal reporting.
• Strong written and verbal communication and attention to detail.
• Familiarity with online safety practices and privacy considerations.

Responsabilités

• Conduct manual safety case investigations and apply enforcement actions.
• Review player reports and violations across harassment, toxicity, and other behaviors.
• Document case details to support investigations and reporting.
• Submit reports of illegal harms to law enforcement when required.
• Respond to players appealing bans and other actions.

Connaissances

Trust & Safety

Content Moderation

Customer Support

Policy Enforcement

Data Privacy

Analytical Skills

Outils

Helpshift

Jira

Description du poste

thatgamecompany, Inc. is seeking a Trust & Safety Analyst for a 6- to 8-month contract. This remote role supports enforcement of safety policies to keep players safe in our games across the United States and Canada.

You will review reports, document cases, and communicate with players while upholding privacy and policy guidelines. 1–2+ years in trust & safety or related fields, with strong written and verbal communication and analytical skills, are required.