Trust & Safety Analyst (Contract) (Fully Remote)

Thatgamecompany; United States; À distance; USD 50 000 - 75 000; Plein temps

Résumé du poste

Thatgamecompany is seeking a Trust & Safety specialist to investigate safety cases, enforce studio policy, and protect players across our titles. You will also collaborate with community teams and developers to apply consistent actions while preserving player privacy.

Strong communication and documentation skills are essential to thoroughly document investigations, review reports of harassment or other rule violations, and escalate or report concerns to appropriate authorities when required.

Qualifications

• 1-2+ years of professional experience in Trust & Safety, content moderation, or customer support.
• Strong understanding of sensitive player issues, digital privacy rights, and online safety practices.
• Excellent analytical, written, and verbal communication skills with attention to detail.

Responsabilités

• Conduct manual safety case investigations and apply enforcement actions per studio policy.
• Review player reports and detected violations involving harassment, discrimination, griefing, cheating, toxicity, or explicit content.
• Document case details accurately and report illegal harms to NCMEC or law enforcement.

Connaissances

Analytical reasoning

Written communication

Verbal communication

Attention to detail

Outils

Jira

Helpshift

Description du poste

• Conduct manual safety case investigations and apply enforcement actions per studio policy.
• Review player reports and detected violations involving harassment, discrimination, griefing, cheating, toxicity, or explicit content.
• Document case details accurately and report illegal harms to NCMEC or law enforcement.

Requirements:

• 1-2+ years of professional experience in Trust & Safety, content moderation, or customer support.
• Strong understanding of sensitive player issues, digital privacy rights, and online safety practices.
• Excellent analytical, written, and verbal communication skills with attention to detail.

Nice to Have:

• Experience with SaaS support, Trust & Safety moderation, Helpshift, or Jira.
• Actively play Sky: Children of the Light.

Thatgamecompany

thatgamecompany is an independent game studio that creates emotionally engaging games like Sky: Children of the Light. The team is dedicated to player safety and inclusivity, with a culture that values empathy and community.