Remote Trust & Safety Analyst — 6–8 Month Contract

thatgamecompany, Inc.; Los Angeles (CA); À distance; USD 41 000 - 55 000; Plein temps

Résumé du poste

thatgamecompany, Inc. is seeking a Trust & Safety Analyst (Contract) to help keep players safe by enforcing safety policies and workflows in a remote setup covering the United States and Canada.

You will investigate cases, review reports of misconduct, and document findings for internal reporting. This role requires empathy, strong communication, and attention to detail, with a 6–8 month contract term and hourly rate of $30–$40.

Qualifications

• 1–2+ years in Trust & Safety, content moderation, or similar roles.
• Experience with handling disputes and policy violations.
• Strong analytical, written, and verbal communication skills.
• Ability to engage empathetically with players while upholding safety guidelines.
• Knowledge of digital privacy rights and online safety practices.

Responsabilités

• Conduct manual safety case investigations and enforce actions per policy.
• Review reports and violations including harassment, discrimination, toxicity, cheating.
• Document case details to support investigations and reporting requirements.
• Submit reports of illegal harms to authorities as required.
• Respond to players appealing bans or sanctions.

Connaissances

Trust & Safety

Content Moderation

Customer Support

Policy Violations Handling

Analytical Communication

Outils

Helpshift

Jira

Description du poste

thatgamecompany, Inc. is seeking a Trust & Safety Analyst (Contract) to help keep players safe by enforcing safety policies and workflows in a remote setup covering the United States and Canada.

You will investigate cases, review reports of misconduct, and document findings for internal reporting. This role requires empathy, strong communication, and attention to detail, with a 6–8 month contract term and hourly rate of $30–$40.