Remote Trust & Safety Analyst (Contract) – 6–8 Months

Game Centralen; United States; À distance; USD 41 000 - 55 000; Plein temps

Résumé du poste

Game Centralen seeks a Trust & Safety Analyst on a contract basis to keep players safe. This remote role covers the United States and Canada, for 6 to 8 months, at $30–$40 per hour.

Responsibilities include manual safety investigations, reviewing reports of harassment or toxicity, and documenting case details for investigations and reporting. You will respond to appeals and apply enforcement actions per policy, with empathy and clear communication.

Qualifications

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role.
• Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
• Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
• Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
• Strong analytical, written, and verbal communication skills
• Excellent attention to detail and problem-solving skills

Responsabilités

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
• Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
• Document case details accurately to support safety investigations and internal reporting requirements
• Compile and submit reports of illegal harms to NCMEC / law enforcement.
• Respond directly to players appealing their bans, sanctions, and other moderating action(s).

Connaissances

Analytical skills

Written communication

Verbal communication

Empathy

Policy enforcement

Outils

Helpshift

Jira

Description du poste

Game Centralen seeks a Trust & Safety Analyst on a contract basis to keep players safe. This remote role covers the United States and Canada, for 6 to 8 months, at $30–$40 per hour.

Responsibilities include manual safety investigations, reviewing reports of harassment or toxicity, and documenting case details for investigations and reporting. You will respond to appeals and apply enforcement actions per policy, with empathy and clear communication.