Trust and Safety Analyst (Contract)

thatgamecompany; Los Angeles (CA); Remote; USD 41,000 - 55,000; Full time

Job summary

thatgamecompany, Inc. is seeking a Trust & Safety Analyst (Contract) to help keep players safe by enforcing safety policies and workflows in a remote setup covering the United States and Canada.

You will investigate cases, review reports of misconduct, and document findings for internal reporting. This role requires empathy, strong communication, and attention to detail, with a 6–8 month contract term and hourly rate of $30–$40.

Qualifications

• 1–2+ years in Trust & Safety, content moderation, or similar roles.
• Experience with handling disputes and policy violations.
• Strong analytical, written, and verbal communication skills.
• Ability to engage empathetically with players while upholding safety guidelines.
• Knowledge of digital privacy rights and online safety practices.

Responsibilities

• Conduct manual safety case investigations and enforce actions per policy.
• Review reports and violations including harassment, discrimination, toxicity, cheating.
• Document case details to support investigations and reporting requirements.
• Submit reports of illegal harms to authorities as required.
• Respond to players appealing bans or sanctions.

Skills

Trust & Safety

Content Moderation

Customer Support

Policy Violations Handling

Analytical Communication

Tools

Helpshift

Jira

Job description

Trust & Safety Analyst (Contract)

Contract Length: 6 to 8 months

Location: Remote, United States & Canada

Rate: $30p/h to $40 p/h

As a Trust & Safety Analyst, you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.

Responsibilities include:

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.

• Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.

• Document case details accurately to support safety investigations and internal reporting requirements

• Compile and submit reports of illegal harms to NCMEC / law enforcement.

• Respond directly to players appealing their bans, sanctions, and other moderating action(s).

Must Haves:

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations

• Significant understanding of sensitive player issues, digital privacy rights, and online safety practices

• Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines

• Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures

• Strong analytical, written, and verbal communication skills

• Excellent attention to detail and problem-solving skills

Nice to Have:

• SaaS Customer or Player Support experience

• Trust and Safety Moderation Experience

• Familiarity with Helpshift and/or Jira

• Actively play Sky: Children of the Light

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.