Trucking Logistics Data Entry and Dispatch

JAMES AIR CARGO; Brook Park (OH); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Paid holidays and PTO

Supportive team environment

Growth opportunities

Job summary

James Air Cargo in Brook Park, OH is seeking an Office Operations & Dispatch professional to keep shipments moving and on time. This blended role combines customer communication, shipment processing, and light warehouse coordination with the dispatchers, drivers, and warehouse team.

Responsibilities include handling calls and emails, logging deliveries, entering shipment data accurately, and supporting admin and warehouse tasks as needed. Competitive pay and opportunities for growth are provided.

Qualifications

• Prior experience in logistics, shipping, customer service, or operations preferred.

Responsibilities

• Answer incoming phone calls and route to the right team member.
• Schedule deliveries and confirm accessorial details.
• Respond to customer emails and provide updates/paperwork.
• Maintain delivery and inventory logs for key accounts.
• Enter shipment details into the system with precision.
• Match, file, and scan daily delivery paperwork (BOLs, PODs, etc.).
• Follow up with drivers on missing documentation.
• Assist the warehouse supervisor with daily flow and follow-through.
• Support admin teammates as needed.

Skills

Logistics experience

Customer service

Data entry

Phone & email communication

Independent worker

Tools

Shipment processing software

Job description

Office Operations & Dispatch for Trucking Company

Location: Brook Park, OH
Job Type: Full-Time | Monday–Friday 11AM-7PM
Compensation: $18.00–$22.00/hour (based on experience).

About Us:

We’re a fast-paced, family‑run logistics company serving Northeast Ohio with a focus on reliability, customer service, and operational excellence. As we grow, we’re looking for someone who thrives in a dynamic environment and is ready to jump in, solve problems, and support the team every day.

Position Overview:

As our Office Operations, you’ll play a vital role in keeping shipments moving and on time. This is a blended position that combines customer communication, shipment processing, and light warehouse coordination. You'll work closely with our dispatchers, drivers, and warehouse team to ensure every shipment is accurate, documented, and on time.

What You’ll Do:

• Answer incoming phone calls and route them to the right team member.
• Schedule residential deliveries and confirm accessorial details.
• Respond to customer emails and follow up with updates or paperwork.
• Maintain delivery and inventory logs for key accounts.
• Enter shipment details into our system with precision.
• Match, file, and scan daily delivery paperwork (BOLs, PODs, etc.).
• Follow up with drivers on missing documentation.
• Assist the warehouse supervisor with daily flow and follow-through.
• Step in to support admin teammates when needed.

What We Expect:

• Reliable attendance and punctuality—our team depends on it.
• High attention to detail and follow-through on every shipment.
• Clear, respectful communication with customers, drivers, and coworkers.
• Willingness to jump in, adapt, and support wherever needed.

Qualifications:

• Prior experience in logistics, shipping, customer service, or operations preferred.
• Strong phone/email communication and data entry skills.
• Ability to work independently and stay organized in a fast‑moving environment.
• Comfortable supporting warehouse operations as needed.

Perks & Benefits:

• Competitive pay and opportunity for raises based on performance.
• Paid holidays and PTO.
• Supportive team environment.
• Opportunity to grow with a company that’s scaling smart.

Ready to Apply?

If you're dependable, detail-oriented, and ready to help keep things moving behind the scenes, we’d love to hear from you.

James Air Cargo Inc. is an equal‑opportunity employer.