Dispatcher/ Intake Coordinator

Express Employment Professionals - Cincinnati East; Canton (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Full-Time and Part-Time opportunities

Supportive team environment

Opportunity to learn and grow

Work with a respected local employer

Job summary

Express Pros Canton in Akron, OH area is looking for an Intake & Dispatch Coordinator to support a transportation services company. The role involves scheduling transportation trips, communicating with drivers and clients, and handling administrative and billing tasks.

This position offers both Full-Time and Part-Time schedules, with daytime business hours and varying hours. The ideal candidate enjoys helping people, staying organized, and thrives in a busy office environment.

Qualifications

• High School Diploma or GED required.
• Office, customer service, dispatch, scheduling, or administrative experience preferred.
• MS Office/M365 skills including Outlook, Word, and Excel.
• Strong communication and customer service skills.
• Good organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and assist customers, brokers, and facilities
• Schedule and coordinate transportation trips
• Communicate trip information with drivers
• Enter and update information in company databases
• Review trip information for accuracy
• Assist with billing and data entry tasks
• Track information using Excel spreadsheets
• Maintain organized electronic and paper files
• Help resolve scheduling issues as they arise
• Assist management with various office projects and administrative duties

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Education

High School Diploma or GED

Tools

RoutingBox

Connecteam

Excel

Job description

Intake & Dispatch Coordinator

Express Pros Canton Akron, OH Area

Job Type: Full-Time

Pay: $18.00-20.00 / hour

Job Overview

Express Pros Canton is currently hiring an Intake & Dispatch Coordinator for a local transportation services company in the Akron area.

This position is a great fit for someone who enjoys helping people, staying organized, and working in a busy office environment. The Intake & Dispatch Coordinator helps schedule transportation trips, communicates with drivers and clients, and assists with administrative and billing-related tasks.

Schedule

• Full-Time and Part-Time positions available
• Monday through Friday
• Business hours between 7:00 AM and 5:00 PM
• Hours may vary

Responsibilities

• Answer incoming phone calls and assist customers, brokers, and facilities
• Schedule and coordinate transportation trips
• Communicate trip information with drivers
• Enter and update information in company databases
• Review trip information for accuracy
• Assist with billing and data entry tasks
• Track information using Excel spreadsheets
• Maintain organized electronic and paper files
• Help resolve scheduling issues as they arise
• Assist management with various office projects and administrative duties

Qualifications

• High School Diploma or GED
• Previous office, customer service, dispatch, scheduling, or administrative experience preferred
• Basic to intermediate Microsoft Office/Microsoft 365 skills, including:
  • Outlook
  • Word
  • Excel
• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Dependable and professional attitude

Preferred Experience

• Dispatching or transportation industry experience
• Experience with RoutingBox or similar software
• Familiarity with Connecteam
• Data entry or billing experience

Why Apply?

• Weekly pay
• Full-Time and Part-Time opportunities
• Supportive team environment
• Opportunity to learn and grow
• Work with a respected local employer

Express Pros is an Equal Opportunity Employer.

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