Truck & Trailer Service Writer — Estimates & Scheduling

FleetPride; Londonderry (NH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

FleetPride in Londonderry, NH is seeking a Service Writer to communicate repairs and scheduling details with customers and staff. The role includes preparing invoices, schedules, and reports, while supporting technicians and management in daily tasks in a busy service environment.

Candidates should have a high school diploma and solid computer skills (G-Suite/Excel/Word). The position is full-time, on-site, with opportunities to contribute to efficient service operations through accurate

Qualifications

• Must have a firm mechanical understanding of trucks and trailers.
• Strong written and verbal communication.
• Proven customer service experience.
• Ability to sell FleetPride products and services.

Responsibilities

• Communicate with customers, employees, and others to explain repairs, schedule work, and address questions.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, and correspondence using spreadsheets.
• Determine payment status and secure authorizations prior to scheduling work.
• Handle calls, route messages, and manage filing and records.
• Coordinate road call requirements and ensure timely completion of work.

Skills

Mechanical understanding

Communication (written & verbal)

Customer service

Sales aptitude

Computer skills (G-Suite/Excel/Word)

Education

High school diploma

Job description

FleetPride in Londonderry, NH is seeking a Service Writer to communicate repairs and scheduling details with customers and staff. The role includes preparing invoices, schedules, and reports, while supporting technicians and management in daily tasks in a busy service environment.

Candidates should have a high school diploma and solid computer skills (G-Suite/Excel/Word). The position is full-time, on-site, with opportunities to contribute to efficient service operations through accurate