Service Writer

FleetPride; Londonderry (NH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

FleetPride in Londonderry, NH is seeking a Service Writer to communicate repairs and scheduling details with customers and staff. The role includes preparing invoices, schedules, and reports, while supporting technicians and management in daily tasks in a busy service environment.

Candidates should have a high school diploma and solid computer skills (G-Suite/Excel/Word). The position is full-time, on-site, with opportunities to contribute to efficient service operations through accurate

Qualifications

• Must have a firm mechanical understanding of trucks and trailers.
• Strong written and verbal communication.
• Proven customer service experience.
• Ability to sell FleetPride products and services.

Responsibilities

• Communicate with customers, employees, and others to explain repairs, schedule work, and address questions.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, and correspondence using spreadsheets.
• Determine payment status and secure authorizations prior to scheduling work.
• Handle calls, route messages, and manage filing and records.
• Coordinate road call requirements and ensure timely completion of work.

Skills

Mechanical understanding

Communication (written & verbal)

Customer service

Sales aptitude

Computer skills (G-Suite/Excel/Word)

Education

High school diploma

Job description

## Service WriterApply: Londonderry, New Hampshire: Full time: Posted Today: End Date: October 22, 2026 (27 days left to apply): REQ26-24192FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.**DUTIES & RESPONSIBILITIES*** Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.* Support Service Manager and Technicians with daily needs.* Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.* Determine the status of the customer account and any payment needs prior to scheduling the work.* Answer telephones, direct calls and take messages.* Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.* Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.* Estimate, schedule and invoice repairs in a knowledgeable manner* Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.* Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.* Open, sort, and distribute incoming correspondence, including faxes and email.* Responsible for cash drawer/petty cash.* Maintain a clean and organized office area.**EDUCATION & TRAINING*** High school diploma**KNOWLEDGE & EXPERIENCE*** This requires a firm mechanical understanding of trucks and trailers.* Average PC skills are required.* G-Suite, Excel, word preferred.**SKILLS & ABILITIES*** The ability to communicate the work performed in a knowledgeable and detailed manner.* Strong written and verbal communication.* Proven customer service* Ability to sell FleetPride products and Services**WORKING CONDITIONS****WORK ENVIRONMENT**The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noiseFleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.