Truck & Trailer Service Estimator

FleetPride; Carlisle (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Service Writer to communicate estimates, scheduling and work details to customers. You will support Service Manager and Technicians, prepare invoices, open repair orders, and ensure smooth daily operations in a fast-paced shop environment.

The ideal candidate has a firm mechanical understanding of trucks and trailers, strong written and verbal communication, and proven customer

Qualifications

• Firm mechanical understanding of trucks and trailers.
• Average PC skills required; familiarity with G-Suite, Excel, and Word preferred.
• Strong written and verbal communication abilities.
• Proven customer service experience; ability to sell FleetPride products and services.

Responsibilities

• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using Google Sheets, Excel and Word.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Follow up to ensure work is performed in a timely manner.
• Coordinate road call requirements and arrange parts and services as needed.

Skills

Mechanical understanding

Written communication

Verbal communication

Customer service

Sales ability

PC skills

Education

High school diploma

Tools

Google Sheets

Excel

Word

Job description

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Service Writer to communicate estimates, scheduling and work details to customers. You will support Service Manager and Technicians, prepare invoices, open repair orders, and ensure smooth daily operations in a fast-paced shop environment.

The ideal candidate has a firm mechanical understanding of trucks and trailers, strong written and verbal communication, and proven customer