Truck Service Advisor I: Start, Service, Succeed

Travelcenters-of-Americ; Burns (WY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision and life保险

401(k) with company match

Paid vacation and holidays

Discounts on technology, travel, food,

Company-paid training

Job summary

TravelCenters of America is seeking a Truck Service Advisor to provide first-rate service to customers, write work orders, and handle OTC transactions. The TSA will leverage product knowledge and strong selling skills to enhance revenue and ensure customer satisfaction.

The role requires maintaining shop cleanliness, coordinating with vendors, and supporting shift reports, with opportunities for growth within TA Truck Service nationwide.

Qualifications

• Previous cashier and customer service experience; experience in repair or parts shop preferred.
• Presents self in a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills
• Good verbal and written communication skills
• A valid driver’s license

Responsibilities

• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report; Understand various payment types
• Ensure the cleanliness of service counters, showroom, and customer restrooms
• Maintain the safety of both our customers and team members
• Deal with over-the-counter transactions and provide first-rate service to customers
• Provide extensive knowledge of products and services and assist with upselling

Skills

Suggestive selling

Customer service

Cashier experience

Verbal communication

Written communication

Teamwork

Basic computer skills

Flexible hours

Professional presentation

Education

High School Diploma or GED

Job description

TravelCenters of America is seeking a Truck Service Advisor to provide first-rate service to customers, write work orders, and handle OTC transactions. The TSA will leverage product knowledge and strong selling skills to enhance revenue and ensure customer satisfaction.

The role requires maintaining shop cleanliness, coordinating with vendors, and supporting shift reports, with opportunities for growth within TA Truck Service nationwide.