Truck Service Advisor I: Service, Parts & Customer Delight

Travelcenters-of-Americ; Remington (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid vacation and holidays

Employee discounts

Training opportunities

Job summary

TravelCenters of America is seeking a Truck Service Advisor (TSA) to deliver first-rate service through extensive product knowledge and service offerings. The TSA writes work orders, processes OTC transactions, and coordinates quotes and PO requests to keep travelers on the road.

The role emphasizes strong customer service, suggestive selling, and accurate documentation, with opportunities for professional growth and company training.

Qualifications

• High School Diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience; experience in repair or parts shop preferred.
• Presents self in a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions.
• A valid driver’s license.

Responsibilities

• Write, detail, and process Work Orders and OTC transactions; Secure Purchase Orders and prepare quotes.
• Source parts from outside vendors and coordinate delivery.
• Prepare end of shift drop and shift report; understand payment types.
• Ensure cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of customers and team members.

Skills

Customer service

Cashier experience

Suggestive selling

Verbal communication

Written communication

Basic computer skills

Education

High School Diploma or GED

Tools

POS systems

Job description

TravelCenters of America is seeking a Truck Service Advisor (TSA) to deliver first-rate service through extensive product knowledge and service offerings. The TSA writes work orders, processes OTC transactions, and coordinates quotes and PO requests to keep travelers on the road.

The role emphasizes strong customer service, suggestive selling, and accurate documentation, with opportunities for professional growth and company training.