Truck Service Advisor I: Customer-Focused Technician

TravelCenters of America; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacation and holidays

Employee discounts

Training and development

Job summary

TravelCenters of America is hiring a Truck Service Advisor to provide outstanding service to customers, write work orders, process OTC transactions, and secure purchase orders. You will coordinate parts sourcing, prepare quotes, and assist with end-of-shift reporting.

The role requires strong communication, professional presentation, and solid cash handling skills. Flexibility for evenings, weekends, and holidays is essential in a fast-paced TA Truck Service environment.

Qualifications

• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Presents self in a professional manner to customers, management, and coworkers
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays
• A valid driver’s license

Responsibilities

• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report; Understand various payment types
• Ensure the cleanliness of service counters, showroom, and customer restrooms
• Maintain the safety of both our customers and team members
• Assist customers and provide high-quality service to return travelers to the road better than they came

Skills

Customer service

Cashier experience

Suggestive selling

Communication skills

Team player

Valid driver’s license

Education

High School Diploma or GED

Tools

POS system

Job description

TravelCenters of America is hiring a Truck Service Advisor to provide outstanding service to customers, write work orders, process OTC transactions, and secure purchase orders. You will coordinate parts sourcing, prepare quotes, and assist with end-of-shift reporting.

The role requires strong communication, professional presentation, and solid cash handling skills. Flexibility for evenings, weekends, and holidays is essential in a fast-paced TA Truck Service environment.