Truck Service Advisor – Customer-Focused Parts & Service

TravelCenters of America; Denmark (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision and life保险

401(k) with company match

Paid vacation and holidays

Discounts on technology, travel, food,

Fuel discounts

Job summary

TravelCenters of America is seeking a Truck Service Advisor to deliver premier service to travelers, write work orders, and process OTC transactions. You will assist customers with parts and repair needs and coordinate with vendors for parts delivery.

Join a nationwide network of TA Truck Service locations and teams committed to safety, accuracy, and customer care. The role requires strong communication, cash handling, and a professional demeanor.

Qualifications

• High School Diploma or GED required.
• Good verbal and written communication skills.
• Previous cashier and customer service experience; repair or parts shop experience preferred.
• Presents self in a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours including nights, weekends and some holidays.
• A valid driver’s license.

Responsibilities

• Write, detail, and process Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer.
• Source parts from outside vendors and coordinate delivery.
• Prepare end of shift drop and shift report; Understand various payment types.
• Ensure the cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of both our customers and team members.

Skills

Customer service

Suggestive selling

Communication skills

Computer skills

Driver's license

Work flexible hours

Cashier experience

Repair/parts shop

Professional appearance

Education

High School Diploma or GED

Job description

TravelCenters of America is seeking a Truck Service Advisor to deliver premier service to travelers, write work orders, and process OTC transactions. You will assist customers with parts and repair needs and coordinate with vendors for parts delivery.

Join a nationwide network of TA Truck Service locations and teams committed to safety, accuracy, and customer care. The role requires strong communication, cash handling, and a professional demeanor.