Truck Service Advisor I: Parts & Service Pro

TravelCenters of America; Slidell (LA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid vacation

Holiday pay

401(k) match

Tuition reimbursement

Meal discounts

Discounts on tech

Travel discounts

Growth opportunities

Job summary

TravelCenters of America is seeking a Truck Service Advisor to write work orders, manage OTC transactions, and promote services and products to customers. You will handle quotes, secure purchase orders, and coordinate parts sourcing, while maintaining a clean, safe service counter area.

The role requires strong customer service, cash handling experience, and the ability to work flexible hours including nights and weekends at TA locations nationwide.

Qualifications

• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Presents self in a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver’s license

Responsibilities

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
• Have extensive knowledge of the products we sell and the services we provide
• Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report; Understand various payment types
• Ensure the cleanliness of service counters, showroom, and customer restrooms
• Maintain the safety of both our customers and team members

Skills

Customer service

Cashier experience

Verbal and written communication

Suggestive selling

Basic computer skills

Driver's license

Education

High School Diploma or GED

Job description

TravelCenters of America is seeking a Truck Service Advisor to write work orders, manage OTC transactions, and promote services and products to customers. You will handle quotes, secure purchase orders, and coordinate parts sourcing, while maintaining a clean, safe service counter area.

The role requires strong customer service, cash handling experience, and the ability to work flexible hours including nights and weekends at TA locations nationwide.