Truck Service Advisor - Fast-Paced, Customer-Focused

Paycom; Richland (MS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

In-house and OEM training programs

401(k) Retirement Plan with Company _

Job summary

Empire Truck Sales is seeking a highly organized Service Writer (Service Advisor) in Richland, MS to be the primary liaison between customers and the service department. You will manage repair orders, coordinate with technicians, and communicate estimates and timelines clearly.

The role emphasizes exceptional customer service, multitasking in a fast-paced environment, and accurate data entry, with training and advancement opportunities within a leading Southeast Freightliner and Western Star

Qualifications

• Exceptional customer service skills with a genuine desire to help customers and resolve issues professionally.
• Experience in a customer-facing, administrative, office support, service coordination, call center, dispatching, or similar role.
• Ability to manage a high volume of inbound and outbound phone calls while maintaining professionalism and accuracy.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and perform effectively in a demanding environment.
• Strong computer proficiency, including Microsoft Office (Word, Excel, and Outlook).
• Accurate data entry and recordkeeping skills.

Responsibilities

• Serve as the first point of contact for customers seeking service and repair assistance.
• Handle a high volume of inbound and outbound phone calls while delivering exceptional customer service.
• Build strong customer relationships through professional, friendly, and timely communication.
• Open, maintain, and close repair orders accurately and efficiently.
• Communicate repair status, estimates, timelines, and recommendations to customers.
• Coordinate with technicians, parts personnel, and management to keep repairs moving efficiently.
• Obtain customer approvals and ensure all required documentation is completed.
• Schedule service appointments and help manage workflow priorities.
• Maintain accurate records and data within dealership software systems.
• Assist with daily service department operations and administrative tasks.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Help create a service experience that drives customer satisfaction, loyalty, and repeat business.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Data entry

Tools

Microsoft Office Suite

Job description

Empire Truck Sales is seeking a highly organized Service Writer (Service Advisor) in Richland, MS to be the primary liaison between customers and the service department. You will manage repair orders, coordinate with technicians, and communicate estimates and timelines clearly.

The role emphasizes exceptional customer service, multitasking in a fast-paced environment, and accurate data entry, with training and advancement opportunities within a leading Southeast Freightliner and Western Star