Truck Service Advisor: Diagnostics, Repairs & Customer Care

Rush-Enterprises; Bryan (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will inspect vehicles, run J-Pro diagnostics, reference service history, and advise customers on manufacturer-recommended maintenance.

You’ll write up issues, obtain signatures, and coordinate repairs with the shop foreman and customers. The role requires a HS diploma or GED, at least one year of service experience, and a valid CDL license.

Qualifications

• High school diploma or GED required.
• One year service experience or equivalent.
• Manufacturer training or certification preferred.
• CDL license required and insurability by company.
• Proven ability to communicate with customers and document service needs clearly.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot diagnostics; print report and reference service history.
• Explain vehicle care and the importance of manufacturer specifications to customers.
• Create repair orders and obtain customer signatures; manage progress and approvals.

Skills

Customer service

Communication

Attention to detail

CDL license

Education

High school diploma or GED

Tools

J-Pro diagnostics

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will inspect vehicles, run J-Pro diagnostics, reference service history, and advise customers on manufacturer-recommended maintenance.

You’ll write up issues, obtain signatures, and coordinate repairs with the shop foreman and customers. The role requires a HS diploma or GED, at least one year of service experience, and a valid CDL license.