Truck Service Advisor & Diagnostics Specialist

Rush Enterprises, Inc; Lewiston (ID); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K and stock purchase plan

Performance incentives

Training and advancement opportunities

Job summary

Rush Enterprises, Inc. seeks a Service Advisor to drive service operations for our truck and equipment service department. You will gather customer details, perform walk-around inspections, connect to J-Pro for diagnostics, print reports, and reference service history to recommend needed work.

You will explain maintenance needs, prepare and communicate estimates and timelines, obtain approvals, and create repair orders, ensuring accurate documentation and exceptional customer service.

Qualifications

• High school diploma or GED is required.
• One year of service experience or equivalent experience/education.
• Valid CDL license is required.
• Driving record that allows insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics; print report.
• Advise customers on vehicle care per manufacturer specifications.
• Write up vehicle problems clearly on a service input card; obtain customer signature.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if necessary.
• Create repair order and file; secure service input card with signatures.
• Monitor progress; inform customers of changes in estimates or time and obtain authorization for additional work.

Skills

CDL license

Customer service

Education

High school diploma or GED

Job description

Rush Enterprises, Inc. seeks a Service Advisor to drive service operations for our truck and equipment service department. You will gather customer details, perform walk-around inspections, connect to J-Pro for diagnostics, print reports, and reference service history to recommend needed work.

You will explain maintenance needs, prepare and communicate estimates and timelines, obtain approvals, and create repair orders, ensuring accurate documentation and exceptional customer service.