Truck Service Advisor — Customer-Centric Growth & Benefits

Colonial Group; North Carolina; Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health insurance

Dental insurance

Vision insurance

HSA

FSA

Life insurance

Paid vacation

Sick leave

Employee discounts

Training programs

Career advancement

Job summary

Velocity Vehicle Group in North Carolina is seeking a Service Advisor to greet customers in the maintenance area, listen to vehicle concerns, and perform thorough inspections. The role requires proactive recall checks, accurate information gathering, and clear communication to keep customers informed on estimates and timelines.

You will verify warranty and service contract coverage, prepare detailed repair orders, obtain approvals, monitor progress to ensure timely completion, and collect

Qualifications

• Proven technical expertise in trucks and parts.
• Excellent customer service and communication skills.
• Strong problem-solving and organizational abilities.
• Ability to work in a fast-paced environment.
• Strong teamwork with internal and external customers.

Responsibilities

• Greet customers in maintenance area and listen to concerns.
• Check recalls, verify information, and explain estimates.
• Submit warranty repair orders and manage documentation.
• Retrieve vehicle data (mileage, VIN) and records.
• Prepare and review repair orders, obtain approvals, and monitor repairs.
• Collect payments and close out service orders.

Skills

Technical expertise

Trucks knowledge

Customer service

Communication skills

Problem solving

Organizational skills

Time management

Fast-paced environment

Interpersonal skills

Job description

Velocity Vehicle Group in North Carolina is seeking a Service Advisor to greet customers in the maintenance area, listen to vehicle concerns, and perform thorough inspections. The role requires proactive recall checks, accurate information gathering, and clear communication to keep customers informed on estimates and timelines.

You will verify warranty and service contract coverage, prepare detailed repair orders, obtain approvals, monitor progress to ensure timely completion, and collect