Service Advisor- Piedmont, SC

Colonial Group; Piedmont (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K matching

Medical insurance

Dental insurance

Vision insurance

Great Place to Work culture

Job summary

Velocity Vehicle Group is seeking a Service Advisor in South Carolina to greet customers in the maintenance area, listen to vehicle concerns, and conduct thorough inspections. You will proactively check recalls, retrieve crucial vehicle information, and explain estimates to maintain strong customer rapport.

Responsibilities include submitting warranty repair orders, verifying coverage, preparing repair orders, and monitoring work for timely completion.

Qualifications

• Strong communication and attention to detail.
• Customer service mindset and ability to explain repairs to customers.

Responsibilities

• Greet customers in the maintenance area and listen to their concerns.
• Explain estimates and provide daily updates to customers.
• Verify warranty and service contract coverage.
• Prepare detailed repair orders and obtain required approvals.
• Monitor repair work to ensure timely completion.
• Close out service orders and collect payments.

Skills

Customer service

Communication

Attention to detail

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You’ll Do:

As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Job Duties:

Customer Service Duties

• Greets customers upon arriving in maintenance area
• Ascertains vehicle problems and services by listening to customer’s description of symptoms
• Clarifies description of problems
• Conducts inspections
• Proactively checks for recalls
• Submits documentation for warranty repair orders
• Retrieves mileage and vin numbers from vehicle
• Checks vehicle maintenance records
• Examines service schedules
• Maintains customer rapport by providing explanation of estimates and daily updates
• Calls customer when job is complete and truck is ready for pick up
• Establishes good customer relations by providing estimates and timelines