Truck Service Advisor — Customer Care & Repairs

The Pete Store LLC; Knoxville (TN); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401K match

Paid holidays

Employer training

Resumo da oferta

The Pete Store LLC in Knoxville, TN is seeking a Service Advisor to guide customers through service needs and vehicle maintenance. A baseline pay range of $55,000 to $75,000 USD exists, with final offers based on experience and location.

The role involves estimating labor and parts, communicating timelines, and delivering quality customer service. Benefits include affordable health insurance, a 401(k) match, paid holidays and vacation, and employer-paid training for technicians.

Qualificações

• Six months to one year of related experience and/or training preferred
• Ability to read and interpret documents such as safety rules and procedures
• Excellent communication and customer service skills

Responsabilidades

• Advises customers about necessary service for routine maintenance.
• Prepares a repair order showing time, cost and labor estimates for service.
• Handles customer complaints and elevates as necessary.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Provides a complete and accurate written cost estimate for labor and parts.
• Keeps customers informed about progress and obtains proper authorization for additional repairs.

Descrição da oferta de emprego

The Pete Store LLC in Knoxville, TN is seeking a Service Advisor to guide customers through service needs and vehicle maintenance. A baseline pay range of $55,000 to $75,000 USD exists, with final offers based on experience and location.

The role involves estimating labor and parts, communicating timelines, and delivering quality customer service. Benefits include affordable health insurance, a 401(k) match, paid holidays and vacation, and employer-paid training for technicians.