Truck Service Advisor — Customer Care & Repair Estimates

The Pete Store LLC; Peabody (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Affordable employee health Insurance (

401K with company match

Paid holiday and vacation

Employer paid training for technicians

Job summary

The Pete Store LLC is seeking a service advisor to assist customers with routine maintenance, prepare repair orders with time and cost estimates, and communicate progress and changes clearly. The role emphasizes accurate estimations, friendly customer interactions, and maintaining high customer satisfaction.

Candidates should have up to a year of related experience, strong reading and interpretation skills for safety rules and manuals, and the ability to manage multiple tasks and communicate

Qualifications

• Six months to one year of related experience and/or training preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Prepares a repair order showing time, cost and labor estimates for service.
• Handles customer complaints-elevates as necessary
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or estimated time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Problem solving

Time management

Job description

The Pete Store LLC is seeking a service advisor to assist customers with routine maintenance, prepare repair orders with time and cost estimates, and communicate progress and changes clearly. The role emphasizes accurate estimations, friendly customer interactions, and maintaining high customer satisfaction.

Candidates should have up to a year of related experience, strong reading and interpretation skills for safety rules and manuals, and the ability to manage multiple tasks and communicate