Truck Service Advisor: Customer Care & Estimates

The Pete Store LLC; Crossville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401K with company match

Paid holidays and vacation

Employer paid training for technicians

Job summary

The Pete Store LLC is a leading truck dealer with a long-standing history since 2001. We value people, training, and customer service above all, offering growth opportunities and strong benefits.

We provide health insurance options, a 401K match, paid holidays and vacation, and employer-paid training for technicians. This role focuses on advising customers, preparing repair orders, and maintaining high satisfaction standards.

Qualifications

• Six months to one year of related experience and/or training preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions in written or oral form.

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Prepares a repair order showing time, cost and labor estimates for service.
• Handles customer complaints - elevates as necessary.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on the progress of repair throughout the day and gets authorization for additional repairs.

Skills

Customer service

Reading & interpretation

Numerical skills

Reasoning ability

Education

Six months to one year of related experience and/or training

Driver's License

Job description

The Pete Store LLC is a leading truck dealer with a long-standing history since 2001. We value people, training, and customer service above all, offering growth opportunities and strong benefits.

We provide health insurance options, a 401K match, paid holidays and vacation, and employer-paid training for technicians. This role focuses on advising customers, preparing repair orders, and maintaining high satisfaction standards.