Automotive Service Advisor - Top Pay & Growth Path

Reeder Chevrolet; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts andService

Job summary

Reeder Chevrolet is seeking a Service Advisor to schedule service work, upsell services, and serve as the liaison between customers and our technicians. You will ensure vehicles are diagnosed, serviced, and repaired promptly while delivering exceptional customer service.

The role offers a positive work environment with aggressive pay plans, paid holidays, PTO, and industry-leading training. Join a team committed to growth and customer satisfaction in Knoxville.

Qualifications

• Experience as a Service Advisor is a plus but not required.
• Excellent communication and customer service skills.
• Computer competency and basic math skills.
• Self-motivated with the ability to set and achieve targeted goals.
• Organizational and time management skills.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet customer in a friendly and professional manner.
• Listen to customers’ concerns and accurately document their vehicle issues.
• Manage service orders and flow of Drive Lane. Ensure customers receive prompt, courteous, and attentive service.
• Check on progress of repair throughout the day. Contact customers regarding changes in estimate or promise time, explain costs and time requirements, and obtain authorization before additional repairs.
• Provide concierge support for owner inquiries, whether phone or in person.
• Distribute work between technicians according to store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer satisfaction scores at or above company standards.
• Maintain good working relationships to foster positive employee relations.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Math skills

Organization

Professional appearance

Driving record clean

Job description

Reeder Chevrolet is seeking a Service Advisor to schedule service work, upsell services, and serve as the liaison between customers and our technicians. You will ensure vehicles are diagnosed, serviced, and repaired promptly while delivering exceptional customer service.

The role offers a positive work environment with aggressive pay plans, paid holidays, PTO, and industry-leading training. Join a team committed to growth and customer satisfaction in Knoxville.