Truck Service Advisor

The Pete Store LLC; Hyattsville (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Affordable health insurance

401K with company match

Paid holidays and vacation

Employer paid training for technicians

Job summary

The Pete Store LLC is seeking a service professional to advise customers on routine maintenance, generate repair orders, and provide accurate labor and parts estimates. This on-site role involves greeting customers, collecting vehicle data, and communicating clearly about costs and timelines.

You will also help manage repair orders, coordinate with technicians, and ensure a smooth experience from check‑in to check‑out.

Qualifications

• Six months to one year of related experience and/or training preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions in written or oral form.
• Driver's License preferred.

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Prepares a repair order showing time, cost and labor estimates for service.
• Handles customer complaints—elevates as necessary.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Provides a complete and accurate written cost estimate for labor and parts.
• Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.

Job description

The Pete Store LLC is seeking a service professional to advise customers on routine maintenance, generate repair orders, and provide accurate labor and parts estimates. This on-site role involves greeting customers, collecting vehicle data, and communicating clearly about costs and timelines.

You will also help manage repair orders, coordinate with technicians, and ensure a smooth experience from check‑in to check‑out.