Truck Service Advisor – Customer Care & Growth

Transwest Trucks; Savage (MN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with company match

HSA and/or FSA

Paid Time Off and Holidays

Employee Car Discount Program

Company Training

Job summary

Transwest Trucks in Savage, MN is seeking a Service Advisor to join our team. This hourly role reports to the Service Manager and involves handling customer needs, creating service orders, and coordinating with the Foreman to ensure timely repairs.

Ideal candidates hold a high school diploma or equivalent and show strong communication, multitasking, and problem-solving skills. The position offers an 2:30 PM–11:00 PM shift, Monday–Friday with Saturday rotation, and an hourly wage of $18–$30 plus

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Multitasking and customer service oriented.
• Ability to pass background check, drug screen, and assessments.

Responsibilities

• Actively listen to customers and describe problems or services needed.
• Prepare service orders and quotes for customers.
• Upsell and promote additional equipment and services.
• Obtain customer authorizations and signatures.
• Present repair orders to the Foreman for dispatch.
• Coordinate with Foreman to ensure repairs are completed.
• Prepare invoice repair orders and arrange pick up or delivery.
• Communicate with customers and the foreman as needed.
• Ensure secured payments are collected prior to releasing serviced vehicles.
• Update Uptime Pro and maintain records.
• Answer service calls and perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Detail oriented

Emotional intelligence

Computer skills

Shift flexibility

Problem solving

Education

High school diploma or equivalent

Tools

Uptime Pro

Job description

Transwest Trucks in Savage, MN is seeking a Service Advisor to join our team. This hourly role reports to the Service Manager and involves handling customer needs, creating service orders, and coordinating with the Foreman to ensure timely repairs.

Ideal candidates hold a high school diploma or equivalent and show strong communication, multitasking, and problem-solving skills. The position offers an 2:30 PM–11:00 PM shift, Monday–Friday with Saturday rotation, and an hourly wage of $18–$30 plus