Truck Service Advisor - Customer Care & Growth

patsoninc; Elmhurst (IL); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Disability Insurance

FSA

401(k) with company match

PTO

Job summary

TransChicago Truck Group is seeking a Service Advisor to manage the flow of communication between customers and the service department for vehicle repairs. You will explain repair purposes and costs, advise on supplementary services, and provide repair status updates on a consistent basis.

We have openings on both 1st and 2nd shifts. A base salary of $40,000 plus commission is offered, along with medical, vision, dental, life/AD&D, disability insurance, FSA, and a 401(k) with company match.

Qualifications

• Strong customer service skills and the ability to show compassion for customers.
• Prior experience as a Service Advisor or Writer in the trucking or automotive industry is preferred.
• Excellent oral and written communication skills (frequent and detailed documentation is required).
• Mechanical inclination and attention to detail.
• Commitment to complete Service Advisor training in DTNA ARC, Decisiv, and Procede.

Responsibilities

• Greet customers and initiate the write-up process by verifying owner and contact information.
• Document vehicle service needs based on inspections and findings.
• Create repair orders in the dealer management system and secure customer signatures.
• Notify foreman and parts department of incoming work and update Decisiv comments.
• Communicate updates from customer to foreman and ensure documentation is attached.
• Upsell recommended repairs based on technician input.
• Manage vehicle parking, keys, and secure storage.
• Provide progress updates to customers and manage work in process.
• Obtain customer approvals, provide estimates, and close retail service tickets.
• Answer phones and greet customers professionally.

Skills

Customer service

Communication

Documentation

Mechanical inclination

Verbal/written communication

DTNA ARC training

Tools

Procede

Decisiv

DTNA ARC

Job description

TransChicago Truck Group is seeking a Service Advisor to manage the flow of communication between customers and the service department for vehicle repairs. You will explain repair purposes and costs, advise on supplementary services, and provide repair status updates on a consistent basis.

We have openings on both 1st and 2nd shifts. A base salary of $40,000 plus commission is offered, along with medical, vision, dental, life/AD&D, disability insurance, FSA, and a 401(k) with company match.