Fleet Truck Service Advisor & Solutions Specialist

Transwest Inc; Greeley (CO); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life (Voluntary and Employer Paid) and

Job summary

Transwest Inc in Colorado is seeking a Service Advisor to listen to customers, assess vehicle concerns, and recommend repair or maintenance services while keeping the customer informed of progress.

You will prepare service orders, present quotes, upsell services, coordinate with the foreman, and ensure secure payment and timely vehicle pickup. This hourly role offers a comprehensive benefits package and the chance to work with diesel and heavy-duty equipment in a busy shop environment.

Qualifications

• High School diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to multi-task.
• Detail-oriented.
• Excellent written and verbal communication skills.
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

Responsibilities

• Listen to the customer description of the problem(s) or service(s) needed.
• Determine the type of service(s) required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and foreman during repairs.
• Work with the foreman to ensure the repair is completed.
• Prepare and invoice repair order (RO).
• Contact the customer for pick up or delivery.
• Ensure that a secured payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

Education

High School diploma or equivalent

Job description

Transwest Inc in Colorado is seeking a Service Advisor to listen to customers, assess vehicle concerns, and recommend repair or maintenance services while keeping the customer informed of progress.

You will prepare service orders, present quotes, upsell services, coordinate with the foreman, and ensure secure payment and timely vehicle pickup. This hourly role offers a comprehensive benefits package and the chance to work with diesel and heavy-duty equipment in a busy shop environment.