Triage Nurse - Hybrid/Remote Call Center

Tryon Medical Partners

Charlotte (NC)

Hybrid

USD 65,000 - 85,000

Full time

45 hours ago

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Job summary

Tryon Medical Partners in Charlotte, NC is seeking a Registered Nurse to join our Triage Call Center. In this full-time role you will manage and document medical inquiries and medication refills via phone, with hybrid/remote options and hours 11:30am-8:00pm. The ideal candidate holds an NC RN license and CPR certification, with 3+ years in a medical setting.

A Bachelor's degree is preferred. You will collaborate with physicians and staff to assess urgency, document interactions, and support care

Qualifications

RN license in NC (in good standing)
Bachelor's degree in Nursing preferred
CPR certification required
3+ years of medical setting experience with supervisory exposure preferred
Knowledge of an electronic health record (Athena preferred)
Excellent customer service, computer and communication skills required

Responsibilities

Coordinate with physicians, MAs, nurses to resolve medication questions and medical inquiries.
Assess urgency of patient problems during calls.
Record and maintain complete, accurate records of patient and physician communications.
Handle high-volume phone calls and retrieve messages.
Submit electronic/fax prescriptions per physician orders.
Serve as a resource to clinic staff on medical information and nursing management.
Support care management programs and value-based initiatives as needed.
Occasional weekend coverage may be required (8am-2pm).
Other duties as assigned.