Registered Nurse -Triage Call Center

Tryon Medical Partners; Charlotte (NC); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Tryon Medical Partners in Charlotte, NC is seeking a Registered Nurse to join our Triage Call Center. In this full-time role you will manage and document medical inquiries and medication refills via phone, with hybrid/remote options and hours 11:30am-8:00pm. The ideal candidate holds an NC RN license and CPR certification, with 3+ years in a medical setting.

A Bachelor's degree is preferred. You will collaborate with physicians and staff to assess urgency, document interactions, and support care

Qualifications

• RN license in NC (in good standing)
• Bachelor's degree in Nursing preferred
• CPR certification required
• 3+ years of medical setting experience with supervisory exposure preferred
• Knowledge of an electronic health record (Athena preferred)
• Excellent customer service, computer and communication skills required

Responsibilities

• Coordinate with physicians, MAs, nurses to resolve medication questions and medical inquiries.
• Assess urgency of patient problems during calls.
• Record and maintain complete, accurate records of patient and physician communications.
• Handle high-volume phone calls and retrieve messages.
• Submit electronic/fax prescriptions per physician orders.
• Serve as a resource to clinic staff on medical information and nursing management.
• Support care management programs and value-based initiatives as needed.
• Occasional weekend coverage may be required (8am-2pm).
• Other duties as assigned.

Skills

Customer service

Communication

Computer skills

Nursing knowledge

Education

Bachelor's degree in Nursing

RN license in NC

CPR Certification

Tools

Athena EHR

Job description

Registered Nurse - Triage Call Center

Job Summary:

Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.

(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote. Hours are 11:30am-8:00pm)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Provide support for care management programs and other value-based initiatives as needed
• Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
• Other duties as assigned.

Education, Experience and Certifications:

• Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.
• Must have a working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.