Triage Helpdesk Tech — Entry-Level IT Support

RCS Professional; Marietta (GA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401K matching

Health, dental, vision insurance

Job summary

RCS Professional in Marietta, GA seeks a Triage Technician to handle incoming help-desk requests, triage tickets, and coordinate with field engineers for on-site resolutions. You will maintain client communications and keep CRM records up to date.

The role requires strong customer service mindset, teamwork, and the ability to prioritize tasks in a busy IT support environment. Bachelor’s preference and IT certifications are a plus.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a collaborative environment.
• Proven analytical and problem-solving abilities.
• Customer service experience is a plus.

Responsibilities

• Provide and maintain superior customer experience through ongoing communication with clients, vendors, and support staff.
• Respond to help-desk requests via ticketing system and triage ticket details.
• Coordinate with remote team to dispatch on-site engineers as needed.
• Maintain CRM and ticketing records and follow up on tickets.

Skills

Communication

Team player

Prioritization

Problem solving

Customer service

Education

Bachelor's degree preferred

A+ / Network+ / ITIL certifications

Job description

RCS Professional in Marietta, GA seeks a Triage Technician to handle incoming help-desk requests, triage tickets, and coordinate with field engineers for on-site resolutions. You will maintain client communications and keep CRM records up to date.

The role requires strong customer service mindset, teamwork, and the ability to prioritize tasks in a busy IT support environment. Bachelor’s preference and IT certifications are a plus.